Troubleshooting tips for DEC printers and Reflection software			6/13/02
									updated 2/20/03

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The first thing I check when a user is having problems printing
to a Digital printer with the program Reflection, is if there
is a check mark in "by-pass windows print driver" To check this:

While in Reflection, go to the File pull-down menu

Go to Print Setup

About 3/4 of the way down the window on the left-hand side
there is an option to check Bypass Windows Print driver.

Check this box and click OK. To save the settings permanently
in Reflection you must save the Reflection settings.

Click ok

Go to the File pull-down menu

Choose Save 

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To save a printer as the default printer in Reflection only.
Note: you will need to install all patches for the version of
reflection you are using. See the reflection folder in the
ome-resa ftp server. Your technology co-ordinator will have
access to this ftp server.

While in Reflection, go to the File pull-down menu

Go to Print Setup

Choose the desired printer from the drop-down box

Check the "by-pass windows print driver" if you are
choosing a DEC (Digital EQuipment Corp) printer

Click OK

Go to the File pull-down menu

Choose Save


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Since Windows 2000 came out, I have noticed that I need to change
the flow control for the com port that the printer is physically
attached to.


A lot of the older DEC printers are serial printers and need to be
connected to the serial (com1 or com2) port on a PC. To check the
settings on the serial port while in Windows 2000 do the following:

From Control Panel double-click on the System icon

Choose the Hardware tab

Choose the Device Manager tab

Expand Ports (COM & LPT) by clicking on the +

Double-click the Communications Port (COM1) 

Note: (COM2) if the printer is connected to COM2

Choose the Port Settings tab

Next to Flow Control choose the Xon/Xoff option

Click OK

Close Device Manager

Close the System Properties

Close the Control Panel windows

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Reflection Network Series, and Reflection Suite for the Enterprise are 
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